Major Distributor, Mini Rant

I'm becoming very upset with one of our major distributors. I won't use the name, but suffice it to say, they're one of the biggest national distributors, and one of the three biggies in NYC. Two weeks in a row, they messed up my order, and while it isn't the first time, it is becoming more frequent.

This week, I asked them to pick up their most recent mistake (they delivered a 2000 Rioja Riserva instead of the 2003 regular, and the cost difference is astronomical), and said it was because they delivered the wrong wine.

The return invoice says "ordered wrong," which means they made it MY FAULT THAT THEY SCREWED UP!

I'm really sick of dealing with these people, and I really wish we didn't have to order so much wine from them. Either the orderboard workers are morons, the shippers are morons, or the warehouse workers are morons, on a regular basis.

Another example: A while back, when I received the order, one of the boxes was damp. I checked the bottles briefly, but I didn't see any obvious evidence of breakage. As I was putting out the wine, however, I had the side of one finger split open by a broken bottle FROM A DIFFERENT BOX. They had deliberately hidden where the broken bottle was so they wouldn't have to pay for it. So not only are we out the money for the bottle (luckily it was one of our most inexpensive, only costs us $3.00/bottle), but I ended up with a nice gash in one finger.

They can get away with all this crap because they're so huge, and because they carry most of the wines that people demand. If one of the smaller distributors carried on the way they do, they'd be out of business before the first complaint started coming in. If I could get away with not ordering from them, I'd probably recommend that we stop carrying their wines.

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